PRIVACY POLICY

MARKELA SOFT LLC (hereinafter referred to as “we,” “the Company,” or “MARKELA SOFT LLC”) attaches great importance to your privacy and the protection of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, browse our women’s lingerie products, create an account, place an order, or contact us.

By accessing or using the MARKELA SOFT LLC website, you acknowledge that you have read, understood, and agreed to the terms described in this Privacy Policy.

I. Information We Collect

We may collect the following information when you use our website or purchase products:

Personally Identifiable Information
Including, but not limited to, your name, email address, contact phone number, billing address, shipping address, etc.
Order and Transaction Information
Including details of purchased products, order history, payment status, shipping information, and after-sales service details.
Payment Information
We may collect information related to order payments but do not store full credit card or bank card details. All payment transactions are processed through secure third-party payment services.
Website Usage Information
Including your IP address, browser type, device information, pages visited, browsing duration, and website usage patterns, used to improve website functionality and user experience.
II. How We Use Personal Information

Information collected by MARKELA SOFT LLC may be used for the following purposes:

Processing and fulfilling your orders;
Providing product delivery and after-sales support services;
Responding to your inquiries, feedback, or customer service requests;
Improving website functionality, product quality, and the shopping experience;
Sending important order-related notifications;
Sending promotional offers or information about new products, subject to your consent.
III. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information.

We may share necessary information with trusted third parties in the following circumstances:

Logistics and Delivery Partners: To fulfill order delivery, we may provide necessary shipping information to logistics service providers such as UPS, FedEx, USPS, DHL, etc.;
Payment Service Providers: To securely process your payment transactions;
Website Technical Service Providers: To maintain the website, ensure security, and support system operations.

All partners are required to protect your personal information in accordance with applicable legal requirements. IV. Cookie Technology

The MARKELA SOFT LLC website may use cookies or similar technologies to help us:

Remember your shopping preferences;
Analyze website traffic data;
Optimize website performance;
Provide a more personalized shopping experience.

You may choose to disable cookies via your browser settings; however, doing so may affect the functionality of certain parts of the website.

V. Information Security Protection

We implement reasonable technical and administrative measures to protect your personal information—including data encryption, secure access controls, and system monitoring—to prevent unauthorized access, disclosure, alteration, or destruction.

While we strive to protect the security of your information, no method of transmission over the Internet is 100% secure; therefore, we cannot guarantee absolute security.

VI. Your Privacy Rights

Subject to applicable data protection laws, you may have the following rights:

To access the personal information we hold about you;
To request the correction of inaccurate information;
To request the deletion of your personal information;
To opt out of receiving marketing communications;
To make requests regarding the processing of your personal information.

VII. Children’s Privacy Protection

MARKELA SOFT LLC does not knowingly collect personal information from children under the age of 13. If we discover that we have inadvertently collected information from a child, we will take prompt measures to delete the relevant data.

VIII. Privacy Policy Updates

We may update this Privacy Policy in response to business developments, changes in laws and regulations, or adjustments to our website services. The updated policy will be posted on the website, indicating the latest effective date.