RETURNS OR EXCHANGES
Thank you for choosing MARKELA SOFT LLC. We want every customer to be satisfied with their purchase of our women’s lingerie. If you are not satisfied with the items you received, please carefully read the following return and refund policy before submitting a return or refund request.
I. Return Period
MARKELA SOFT LLC offers a 30-day return guarantee.
Customers must submit a return request within 30 days of receiving the merchandise and contact our customer service team to confirm the return process. Return requests submitted after the 30-day window may not be approved.
II. Return Conditions
To ensure hygiene, safety, and product quality for all customers—and given that lingerie is an intimate apparel item—returned products must meet the following conditions:
The item must remain unused;
The item must retain its original packaging, tags, and all associated accessories;
The item must be free from stains, odors, or damage, and must be in a condition suitable for resale;
The item must remain intact and clean during any try-on process.
Returns will not be accepted in the following cases:
Items that have been used, washed, or worn;
Items missing packaging, tags, or accessories;
Items damaged due to personal reasons;
Any items that are no longer in a condition suitable for resale.
III. Return Shipping Costs
MARKELA SOFT LLC will cover return shipping costs if the item has quality issues, is incorrect, or was damaged during transit;
If the return is requested for personal reasons (e.g., incorrect size selection, dislike of style, change of mind, etc.), the customer is responsible for the return shipping costs.
Please be sure to contact us for return authorization before shipping the item back; items sent back without prior confirmation may not be eligible for a refund.
IV. Return Process
To request a return, please follow these steps:
Contact customer service and provide your order number, purchase details, and the reason for the return;
Wait for customer service review and receive return confirmation details;
Ship the item back to the provided return address;
We will inspect the condition of the item upon receipt;
The refund will be processed once the return is approved. V. Return Address
Please send returned items to the following address:
1088 MADELINE HEIGHTS, BREAUX BRIDGE, LA, 70517
Please note: The return address may change depending on the order details; please contact customer service to confirm the current address before shipping the items back.
VI. Refund Processing Time
Once we receive the returned items, we will inspect them and process the refund within 3–5 business days.
After the refund is approved, funds will be returned via the original payment method:
Refunds to credit or debit cards generally depend on the bank’s processing speed;
Refunds via third-party payment platforms depend on the policies of the respective payment provider.
Please note that the time it takes for the refund to appear in your account may vary due to the processing times of different financial institutions.
VII. Order Cancellation Policy
If an order has not yet entered the processing or shipping stage, customers may contact us to request a cancellation.
Once an order has shipped, it cannot be cancelled directly; customers must follow the return process to initiate a return.
VIII. Promotional and Special Items
Certain promotional, clearance, or special sale items may be subject to different return and exchange rules; please refer to the specific terms listed on the product page at the time of purchase.
MARKELA SOFT LLC appreciates your understanding and support. We remain committed to providing you with high-quality products and a satisfying shopping experience.
