SHIPPING TERMS

Thank you for choosing MARKELA SOFT LLC. We are committed to providing safe, fast, and reliable delivery services to our customers. This shipping policy applies to order processing, delivery methods, and related shipping details for purchases of women’s lingerie made on the MARKELA SOFT LLC website.

I. Delivery Coverage

MARKELA SOFT LLC currently offers delivery services within the United States, including the contiguous U.S. states, Alaska, and Hawaii.

All orders are shipped according to domestic U.S. logistics standards; we do not currently offer delivery services to locations outside the United States.

II. Order Processing Time

We begin processing your order once payment has been successfully completed.

Order processing time: Typically 1–3 business days;
Weekends and U.S. public holidays are not included in the processing time;
Once processing is complete, we will arrange for the shipment of your items via our logistics partners.

Processing times may be delayed during promotional events, holidays, or periods of high order volume; however, we will make every effort to process orders in a timely manner.

III. Delivery Methods and Logistics Partners

To ensure the safe and timely delivery of orders, MARKELA SOFT LLC partners with several reliable U.S. logistics and delivery companies, including:

United Parcel Service (UPS)
FedEx Corporation
United States Postal Service (USPS)
DHL

We select the appropriate logistics provider based on the delivery address, the nature of the items, and delivery efficiency.

IV. Estimated Delivery Time

Once the order has shipped, estimated delivery times are as follows:

Standard Delivery: Approximately 3–7 business days;
Expedited Delivery (if applicable): Approximately 2–5 business days.

Actual delivery times may be affected by weather, traffic, peak logistics periods, holidays, or uncontrollable factors; the specific delivery time is subject to the information provided by the logistics company.

V. Order Tracking

Once the order has shipped, we will provide you with tracking information (if applicable). You can check the shipment status of your package using the tracking system provided by the logistics carrier.

If you have not received your order after an extended period, please contact our customer service team promptly, and we will assist you in checking the status of your order.

VI. Responsibility for Delivery Address

When submitting an order, customers must ensure that the provided delivery address, contact phone number, and other relevant delivery information are accurate and complete.

Customers may be held responsible for delivery delays or additional costs resulting from the provision of an incorrect address, incomplete information, or the inability to receive the delivery.

VII. Lost or Damaged Packages

If any issues arise during the shipment of your order—such as the package being lost, severely damaged, or an abnormal tracking status—please contact us promptly upon discovering the problem.

MARKELA SOFT LLC will coordinate with our logistics partners and assist in resolving the issue based on the specific circumstances.

VIII. Delivery Delays

While we make every effort to ensure orders are delivered on time, the following situations may result in delivery delays:

Extreme weather conditions;
Natural disasters;
Logistics carrier transport adjustments;
Increased order volumes during holidays;
Other force majeure events.

We will actively assist in handling delays caused by the uncontrollable factors listed above but shall not be held liable for any indirect losses arising therefrom.

Thank you for choosing MARKELA SOFT LLC. We remain committed to providing you with a safe, convenient, and efficient shopping and delivery experience.